A few weeks ago, I decided that it was time to replace our kitchen sink, which had been losing pressure for some time. We'd replaced it when we moved in, but it wasn't super nice to start with. We'd also replaced our garbage disposal, and it was nasty so I got one of those and figured I'd just do all of the things at once.
I got the faucet installed with no problem, but had some trouble taking the garbage disposal off, because it was all rusted and corroded, so we had trouble getting to this snap ring you have to break loose to get the base installation piece out of the sink.
Between James and me, over a few hours, we managed to get it all off and installed the garbage disposal!
The only problem is that our old disposal was hard-wired into the electric system, and this new one (and all of the new ones) had a plug. So we did call an electrician to wire it for us. We asked about getting an outlet installed instead, since this is the standard now, but that was going to be about $450 instead of $235, so we just asked him to connect it.
In the end, he said that doing so would have invalidated the warranty on the garbage disposal, so he did install an outlet but he only charged what he'd quoted for the visit. Huzzah!
About a week later, I checked and noticed that some water was leaking under the sink. Some investigation showed that it was coming directly from the sink, from what below is labeled "sink flange."
| Photo from familyhandiman.com |
I pulled everything apart, reinstalled it, and it seemed to be holding tight. Great!
Fast forward to yesterday, and I told James, "I haven't checked it in a few weeks. I will just assume it's working okay.
But me being me, I did pull stuff out and felt around... and the bottom of the cabinet was damp. Not super wet, but the particleboard was swelling and it felt kind of slimy.
"Is it time to call a plumber?" James agreed that it was.
I had to leave to take Mal somewhere, and in the meantime the plumber came out, found that the sink flange was bent, and fortunately had another one on his truck so we didn't have to buy a new disposal because I guess those single pieces are hard to find??
Later in the day, I was going through my email and saw the invoice from the plumber: IT WAS OVER $700.
I immediately called the company, which we've used before but on big things that we knew would be expensive, and their service manager got back to me. He said that, yes, that was the price and they don't charge by the hour but by the service. He said they told James the price before they started, but I'm the one who usually does this kind of thing and if I'd been home, I would have told them no, thank you (and I'm pretty sure they would have still charged the $95 visit fee for nothing).
I got on reddit and asked if I was crazy. People in Austin said they would expect to spend about that if they were also getting the disposal from the plumbing company, and also that this is the kind of jobs plumbers don't necessarily want to do, so they might overcharge for it to discourage having to lie at a weird angle or whatever. They suggested that next time I just get a general handyman.
James mentioned that yes, they'd told him... and that he just was thinking about needing to get it done but that he might ought to have questioned it. Regardless, this seems egregious to me and I don't think I'm out of line.
The service manager asked what I thought this should cost, and I said, "$250-300." He said, "Oh, yeah, we don't do anything that cheaply. We are not a sub-prime business." The general consensus on the local reddit thread was that $350 would have been reasonable.
What's dumb is that the manager who told me that they don't charge by the hour also said, "He did spend two hours there." James then told me that the first hour was spent trying to sell us this platinum service plan. When I mentioned THAT to the service manager, he did offer to refund the $95 trip fee, and I said okay. He asked, "Will that make it better?" I said, "It will make it better, but not okay." And I was upset so I hung up on him.
Why was I upset?
Because I try SO HARD to steward our resources well. Obviously, I do minor home maintenance on my own when I can. I bought a couple of shirts yesterday for $5 each because a high-end store sends me a $20 gift card every year for my birthday and I go in, head straight to their clearance racks, and pick out things I'd never pay full price for. (Literally both of those shirts were originally $45-50, and there's just no way.)
Then something stupid happens like I get in an accident and have to have body work done on the car. Or a plumbing company charges us 10x what the garbage disposal cost to install it.
James has to work almost 50 hours to pay for that repair, and that's basically two weeks' worth of work since he's still part time. We're fortunate to still have a little cushion, but what about genuinely poor or cash-strapped people who need home repair? We really need to replace a bunch of wood on our porch and get it all re-stained. It will be $7500-$10,000. We can't afford it, so we're going to end up like I did with the house in Sherman where there's so much deferred maintenance that we eventually have to sell low to an investor.
That's why I'm SO frustrated. I cheap out on groceries; we almost never buy meat, and I always get the store brands. I look for sales. I say "no" to things all of the time. Then my stupid nickle-and-diming feels pointless when something huge like this happens that is totally outside of my control.
That's it. I could rant all day, but I won't. You're welcome.